July 19, 1993 Welcome to another quarterly mailing. Communications such as this provide added value and another reason to remain on support. This mailing combines Domain and HP-UX news since a third of you use a mix of Domain and HP-UX (Series 300/400) operating systems and platforms. Many Domain users have expressed interest in news of the HP-UX operating environment, even if they have no immediate plans to move to it. HP-UX users want to know what they can expect from an extended support life. To compare the level of support for Domain over a year ago to that being proactively delivered today is to see an altogether better and exciting picture, one that can be repeated for HP-UX. For Domain users, this mailing marks the first year of Hewlett-Packard's commitment to the renewed support of the Domain operating system. As with earlier communications, it also provides you the opportunity to affect the continued life of the products you depend on. For HP-UX users, this mailing represents a similar opportunity: Insight to the commitment HP communicated to you in April -- to support the 68K HP-UX (Series 300/400) operating system at least through the year 2000 -- and to encourage your involvement in its future. Early on, Domain users identified three major areas of improvement. (1) Communication; (2) Patch/release process; (3) Enhancement or feature/functionality requests. We responded with increased communication, in part with these mailings and other avenues such as the trade press, postings to comp.sys.apollo, HP SupportLine and involvement with user groups such as InterWorks, HP/Works and InterWorks-Japan. We investigated the Domain patch/release process and targeted communication of patch availability and patch documentation for improvement. Feature/functionality requests have been addressed by a new update of Domain SR10.4. A rollup of Domain SR10.3.5 patches is also available. (See inside.) Overall process improvement is targeted and underway. In terms of general concerns, Domain and HP-UX users are very similar as you'll see in the enclosed overview of the surveys done in April. Communication, the patch process and features/functionality improvements top your support list for both operating systems. As we have done with Domain, we intend to address HP-UX concerns and supply those improvements you identify as being important to you. We appreciate your responses and will continue to give you ample opportunity to influence our work. Inside you will find: o Programs -- Overview of HP-UX and Domain survey results; Open Migration Program Channel Partner update** o Processes -- HP SupportLine; Domain patch index available o Products -- X11R5 on Domain; UEDK 2.0; Domain SR 10.3.5 patch bundle; NFS 2.3; X terminal-like configuration; Serial Performance with Domain systems o User Group News -- HP/Works, Interex and Interworks o Post-paid comment card The vocal minority (10-15% of Domain support customers and 15-20% of Series 300/400 HP-UX support customers) are actively influencing the future of these products. While all comments help guide our efforts, if you'd like to contribute to a majority opinion, or make a dissenting vote, send us your thoughts. (Use the enclosed post-paid card.) Remember that we've had a year's concerted effort to work on Domain issues, so this mailing's content may appear to favor Domain news and results. As we continue to hear from and work with HP-UX users, and as we deliver against your top support requirements, the content will balance out. In the meantime, see what we have to offer. Sincerely, Douglas K. Blackwood Product Line Manager Software Technology Division P.S. You'll continue to hear from us every three to four months. If you receive multiple copies of this mailing, please provide copies of all mailing labels to us. And, of course, we welcome your comments. **HOTLINE READERS--hard copy of this matrix is available by contacting Teresa Wagner, 303/t229-2360.